In fact, deep lessons can be taught from aviation for most industries and companies who want to operate efficiently and effectively across organizational silos - those insidious barriers that wreak havoc on a company’s efficiency, collaboration, and, ultimately, its bottom line. There’s no single CEO-like entity and no hierarchy for single accountability. And just to make things interesting, do it in a decentralized organizational construct where laws, standards, and procedures aren’t as tightly controllable as within a single company. And do that with over 99.999999 percent reliability. If you think the business processes in your own company are complex, try running an operation globally that moves 5 billion passengers every year in roughly 25,000 commercial aircraft, via 15,000 airports located in 195 countries. Yes, we realize this sounds counterintuitive to anyone who’s dealt with a flight delay or a lost bag, but hear us out. That’s a shame because the aviation industry as a whole still continues to be an industry model for how to operate with extremely high reliability despite having a highly fragmented set of organizational entities. In the U.S., airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. systems, air travel feels a bit more like a chore than like a treat. IF YOU’VE HAD to be on a plane in the last year or so, especially within the U.S., you’d likely agree with the NBC News proclamation that “the days of fun flying are long gone.” Between surging demand, labor shortages, outdated air traffic management, and travel reservation I.T. Moving Beyond Company Organization Silos: Lessons from the Aviation Industry
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